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FAQs > BSMART Taxi Operating System Services (b'TOSS)
 
There are 9 questions found in this category:
 
What back end hardware investments are required to operate b’TOSS?
How does this improve on the efficiency over my current radio based dispatching system?
Voice communications can ensure that a particular job is executed as there is vocal confirmation. How do I know if a job dispatched is successfully executed with b’TOSS?
What other benefits will b’TOSS provide?
What modifications are required to install the unit in my vehicle?

How reliable is the b’DT unit?

Safety is very important during driving. How does the design of b’DT help in this respect?

My fleet of premium vehicles is full of electronic system. Does this unit interfere with the on-board electronics?
Can the taxi meter be interfaced to b’TOSS?
What back end hardware investments are required to operate b’TOSS?

Basically, the user only needs a normal computer (with internet connection) to run the web based program. Unlike other conventional systems, the user is required to invest heavily in the back end hardware (server) to run the system. However, since our system is web based, this is not required. In short, the start up cost of our system is very low. More importantly, software upgrades are no longer required as everything is done on our server.

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How does this improve on the efficiency over my current radio based dispatching system?

While radio dispatching offers immediate communications, there are many short falls to this method. Mistakes are very prone due to the nature of voice communications (for example alphabets like ‘B’ and ‘D’, ‘M’ and ‘N’ are difficult to differentiate). B’TOSS helps to make the dispatching clearer, safer and more efficient. Since b’DT displays text information, mistakes are eliminated and also convenient for the driver as he can refer to the dispatched information at any time. In addition, b’TOSS also accurately keeps a complete record of all the jobs carried out for reporting and billing. 

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Voice communications can ensure that a particular job is executed as there is vocal confirmation. How do I know if a job dispatched is successfully executed with b’TOSS?

B’TOSS has built in intelligence to allow for confirmation of a job received and acknowledged. In the event that a job is not properly executed (or no confirmation), the system will alert the operator for further action. This reduces stress on the operators as the job monitoring is done by b’TOSS. This increases the efficiency of the call operators and job handling.

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What other benefits will b’TOSS provide?

Better Fleet Usage    
System will assign the correct vehicle to the customer. This reduces waiting time and is fair to all drivers as system does not play favourites. It also prevents conflicts between drivers vying for the same job.

Customer Satisfaction          
GPS location and dispatching ensures that customers are made to wait the minimum amount of time. Customer can also feel more secure and confident as b’TOSS sends an SMS to inform him / her of the taxi registration number.

Driver Satisfaction
Allows a driver to get more customers per driven mile, as system assigned jobs ensure that the closest cabs are assigned to a job.   

Driver Safety
Drivers can be more confident in knowing that they can be located very quickly in case there is an emergency. Also, safer job dispatch as the driver doesn’t need to grapple with the radio and pen and paper while driving.

Call Centre Efficiency         
With b’TOSS handling most of the monitoring and dispatching, the call center can run more efficiently as operators can concentrate more on call taking and booking. It also reduces work load and stress on the operators. Number of operators can also be reduced.

Automated Record Keeping
All bookings are accurately and automatically recorded by b’TOSS. There is no worry about lost booking or having to key in the bookings in a separate system. No more manual work.

Monitoring
B’TOSS allows the owner to monitor and fine tune the operations accordingly. This is achieved through b’TOSS various reports which includes the driver performance, operator performance, customer bookings, etc.

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What modifications are required to install the unit in my vehicle?

There are no special requirements as far as the vehicle is concerned. The b’TOSS can be installed in any vehicle without any special modifications.

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How reliable is the b’DT unit?

Rest assured that the b’DT unit is very tough and ruggedized. It is designed specifically for automotive use, and as such has been thoroughly tested to withstand automotive environment usage.

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Safety is very important during driving. How does the design of b’DT help in this respect?

The emphasis on safety can be seen in the design of the b’DT. The buttons are large, well spaced out and easy to press. The message on the LCD is fairly large and can be clearly read day or night. Also, there is an internal buzzer and LEDs to draw attention to the b’DT when there is a new event. This allows the driver to concentrate on his driving. Finally, the b’DT layout is made to be very intuitive and easy to use. The menu is very easily accessible without too many levels. Furthermore, the b’DT is lighted up for easy night operation.

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My fleet of premium vehicles is full of electronic system. Does this unit interfere with the on-board electronics?

No. The b’TOSS will not interfere with your car’s electronic systems. It doesn’t interface with any of the vehicle’s control units or sensitive electronics. Likewise, the vehicle electronics will not interfere with the operation of b’TOSS.

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Can the taxi meter be interfaced to b’TOSS?

Yes, the taxi meter can be interfaced to b’TOSS. The level of integration is only to detect when the meter is hired or vacant status. The system is not able to ‘read’ the fare amount. This makes the integration with b’TOSS fast and simple as most taxi meters have some sort of interface to indicate the status.

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